Refund Policy for Photographic Fine Art Prints
Thank you for shopping at Paul Roland Williams – Fine Art Photographic Prints. I appreciate your business and want you to be completely satisfied with your purchase. Please read the following refund policy carefully.
1. Refund Eligibility:
- I offer refunds on photographic fine art prints within 30 days of the purchase date.
- To be eligible for a refund, the item must be in the same condition as when you received it.
2. How to Request a Refund:
- To initiate a refund, please contact me at contact@paulrolandwilliams.co.uk within 30 days of receiving your order.
- Please provide your order number, a description of the issue, and, if possible and appropriate, attach relevant photographs.
3. Refund Process:
- Once your request is received and approved, I will provide you with instructions on how to return the item.
- You will be responsible for return shipping costs unless the return is due to a mistake on my part or a defective product.
- After I receive the returned item, I will inspect it and notify you of the status of your refund.
4. Refund Options:
- If your return is approved, I will initiate a refund to your original method of payment.
- Please allow a reasonable processing time for the refund to be reflected in your account.
5. Damaged or Defective Items:
- If your item arrives damaged or defective, please contact me immediately. I will work with you to resolve the issue, whether through a replacement or a refund.
6. Late or Missing Refunds:
- If you haven’t received a refund within the expected timeframe, please check your bank account first. If the issue persists, contact your credit card company or bank before reaching out to me.
7. Changes to this Refund Policy:
- I reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on the website.
By purchasing one of my prints you acknowledge and agree to the terms outlined in this refund policy.
If you have any questions or concerns, please contact me at contact@paulrolandwilliams.co.uk